Our working model is straightforward: review, agree, coordinate, and report. At every stage, your involvement is clearly defined so there are no surprises about who is responsible for what.
We evaluate each account for eligibility, applicable coverage, and available documentation. This step determines whether an account is a fit and what a realistic path to resolution looks like.
Your involvement: share account details and relevant documentation so we can assess fit accurately.
We define roles, responsibilities, communication channels, and hand-off points with your business office. Nothing starts until everyone is clear on who does what.
Your involvement: confirm the workflow, points of contact, and any approvals your process requires.
We work directly with the responsible payers and partners — insurers, assistance companies, or other parties — to keep each account moving toward resolution.
Your involvement: provide requested documents or authorizations when we flag that they are needed.
You receive clear, regular updates on every account, including status changes and outcomes as they occur.
Your involvement: review updates on the agreed cadence and raise any questions with your dedicated contact.
We share progress on a cadence agreed during onboarding. The example below is illustrative only; your actual reporting view will reflect the system we put in place together.
Accounts are transferred through a secure, agreed method. We define the exact process and reporting cadence before onboarding begins, so your team always knows how and when information will move.
A simple progress view, shown here with fictional data to illustrate how status will be communicated.
Fictional data for illustration only.
Let's talk through how our process would fit with your business office.